Get in touch
The service has one official channel. An operator replies on Telegram — about orders, large exchanges and partnerships.
Every day, including weekends. Orders are accepted around the clock; how fast an operator replies depends on the queue, so we do not promise a fixed response time.
Order bot
The whole exchange inside a chat: direction, amount, details and the deposit address. The bot reports the status itself. An operator is only needed for questions.
@btcbankircom_botNews channel
Service news, promotions and giveaways. Orders and support go through the direct contact only.
@btcbankir_officialJabber
A backup channel for those who prefer XMPP with OTR or OMEMO.
btcbankir@exploit.imQuestion about an order
Payout, status, a mistake in the details. Quote the order number — that gets you an answer fastest.
Large exchange
An individual rate, an amount reserved in advance and a dedicated operator for the transaction.
Partnership and advertising
Listings, integrations and joint projects — use the same contact.
Beware of impostors
@btcbankir — is our only account. We have no other contacts, no «backup» accounts and no «personal managers». Our staff never ask for passwords, seed phrases or confirmation codes, and never offer to «recover» funds through third-party sites. Check the handle against this page before every conversation.
Check your order yourself
The status, the details and the history of a transaction are visible on the order page — via its number and link.
Open order status →Leave a review
You can write a review right on the site — it appears after moderation.
Go to reviews →